Our Customers
Case Studies, Success Stories & Videos
We work with a growing roster of over 60+ councils across the UK to support the deliver of local, county and national elections to an electorate of more than 10 million people.
Providing unrivalled service backed by an expert and pro-active customer support team, we collaborate with local authorities to develop solutions that meet their expanding needs and legislative requirements.
Councils Who Have Chosen Modern Polling
Why Councils Choose Modern Polling
Chorley Council:
Alleviating Election Day Stress
Modern Polling was designed by election managers for election managers so we know it ticks all the boxes. Hear just how transformative it has been for Chorley Council.
Reigate & Banstead:
Easing Staff Pressures
Hear how Modern Polling not only enhanced the voter experience but also led to a remarkable 33% reduction in staffing requirements, freeing up valuable time previously spent managing paper registers.
Modern Democracy CEO: Poll Station Digital Transformation
Hear from our CEO, Siobhan Donaghy as she outlines how Modern Democracy are helping Councils across the UK to transform their polling day experience.
Election Day: Behind the Scenes
at Modern Democracy
Take a brief look behind the scenes at the support the Modern Democracy team offers on your election day.
What Our
Customers Say:
Customer Case Studies
CASE STUDY
Elmbridge Borough Council: Trusted to Transform: Digital Transformation Stories
In May 2024, Elmbridge Borough Council ran one of its busiest elections—electing councillors and Police and Crime Commissioners on the same day across 65 polling stations, while processing over 25,000 proxy and postal voters. The introduction of Voter ID and rising postal vote volumes meant a faster, more efficient system was essential.
With the introduction of the Election Act in 2022, the requirement for Voter ID, as well as the number of postal votes, it was clear this was something worth investing in.
CASE STUDY
Bath & North East Somerset Council: Trusted to Transform: Digital Transformation Stories
Bath & North East Somerset Council serves 139,000 electors across urban and rural areas, managing 120 polling stations with a team of just two core electoral staff. After the Elections Act 2022 increased administrative demands, they sought a digital register to simplify processes, improve accuracy, and reduce paperwork.
We’ve known Modern Democracy for over five years and followed the development of Modern Polling with interest. We were waiting for the right moment to join—and that came with the Elections Act 2022.
CASE STUDY
Spelthorne Borough Council: Staffing and Accuracy
Spelthorne Borough Council’s electoral services team had an experienced team of election staff, many of them having worked at polling statons across the borough over the course of several years. As a result, they had a well-honed knowledge and familiarity with the traditonal paper-based form of voter check-in and processing. Moving to Modern Polling represented a major change in a long-established practce.
We knew that making such a major change to the way that we run our polling stations, we needed to bring staff along with us.
CASE STUDY
Watford Borough Council: Voter ID Pilot
Modern Polling was successfully used by Watford Borough Council in the May 2018 Voter ID pilots. This was the first, and only fully online electoral register to be used in polling stations in the UK. With the aim of trialing Voter ID, the successful delivery provided much needed insight and meaningful statistics to the Cabinet Office to inform and drive UK legislation.
Working with Watford Borough Council, as part of the pilot control group, to trial and refine our Modern Polling application.
Our Focus Group
What is it?
Our Focus Group is an exclusive community for Modern Democracy customers led by Product Ambassador Andy Tiffin (former Elections Manager at Hart).
The Benefits
We work alongside our councils to learn from each other, sharing experiences, discussing current and future challenges and development ideas. Our development is driven by customers, for customers that drives improvements to our service.
Results
Our Voter ID Module was designed and developed from customer input
at the Focus Group.
