Our Customers

Built for Election Managers,
by Election Managers.

We've worked with over 40 councils to help deliver Local, County and National elections to over 3 Million electorate. With the new legislative requirements, we aim to reduce the Election Day burdens for you and your staff.

Read through the Customer Success stories below to see how Modern Polling has been a benefit to election teams across the country.

Chorley Council: Alleviating Stress on Election Day

Momouthshire County Council: Election Success

What our
customers say:

"Without Modern Polling we would need 159 poll clerks. In 2024 we will only need 106 poll clerks, a 33% reduction and £13k saving, thanks to Modern Polling."

Alex Vine, Democratic and Electoral Services Manager
Reigate & Banstead District Council

"The training package and notes provided are really useful. All the documentation is really clear and well placed on the portal. The same goes for the information that goes to your polling station staff. They all found the videos in particular really informative."

Bernie Flanagan, Electoral Services Manager
Tamworth Borough Council

"The automatic CNL and ballot paper account was also so much easier, and the iPad and Modern Polling app prevented any human errors being made on the day."

Presiding Officer
Chorley Borough Council

“The experience for voters was quicker, as less time was spent juggling a paper register, CNL, notes sheet and BPRL, especially when they brought their poll card so that the QR code on it could be scanned. If they went to the wrong station, the tablet told them where to go."

Alex Vine, Democratic and Electoral Services Manager
Reigate and Banstead Borough Council

“Using Modern Polling for the first time was a bit daunting and it felt like we were taking a bit of a risk rolling this out the same year as voter ID.However, there was nothing to worry about, all the feedback received from polling station staff were positive. Many felt that it was very straight forward and simple to use.”

Cathryn Filbin, Electoral Services Manager
Chorley Borough Council

"I was delighted with the way the system worked on the day and the support provided in the lead up to the election and on polling day."

Heather Blanshard, Electoral Services Manager
Wealden District Council

    "Without Modern Polling we would need 159 poll clerks. In 2024 we will only need 106 poll clerks, a 33% reduction and £13k saving, thanks to Modern Polling."

    Alex Vine, Democratic and Electoral Services Manager
    Reigate & Banstead District Council

    "I was delighted with the way the system worked on the day and the support provided in the lead up to the election and on polling day."

    Heather Blanshard, Electoral Services Manager
    Wealden District Council

    “Using Modern Polling for the first time was a bit daunting and it felt like we were taking a bit of a risk rolling this out the same year as voter ID.However, there was nothing to worry about, all the feedback received from polling station staff were positive. Many felt that it was very straight forward and simple to use.”

    Cathryn Filbin, Electoral Services Manager
    Chorley Borough Council

    “The experience for voters was quicker, as less time was spent juggling a paper register, CNL, notes sheet and BPRL, especially when they brought their poll card so that the QR code on it could be scanned. If they went to the wrong station, the tablet told them where to go."

    Alex Vine, Democratic and Electoral Services Manager
    Reigate and Banstead Borough Council

    "The automatic CNL and ballot paper account was also so much easier, and the iPad and Modern Polling app prevented any human errors being made on the day."

    Presiding Officer
    Chorley Borough Council

    "The training package and notes provided are really useful. All the documentation is really clear and well placed on the portal. The same goes for the information that goes to your polling station staff. They all found the videos in particular really informative."

    Bernie Flanagan, Electoral Services Manager
    Tamworth Borough Council

      New Customer Success

      Easing Staff Pressures

      Current Customers

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      CASE STUDY

      Bridgend Council: The Benefits of Modern Polling

      Running the by-election on Modern Polling is working really well for the polling station staff. As the manager, I like that I can monitor what is happening on the ground in real-time. The risk of not going digital and having polling station staff lose interest in the outdated pen and paper method was too much[..]

      Modern Democracy genuinely listens to its customers throughout the process to improve the Modern Polling product and alleviate any fears or issues that might crop up. 

      jenni thomaS, Election Manager

      Our Focus Group

      What is it?

      Our Focus Group is a benefit for our multi-year customers. It is made up of our 30+ customers who have signed up for multi-year deals. The group is led by Andy Tiffin (former Elections Manager at Hart), they meet bi-monthly via Teams.

      The Benefits

      We work alongside our Councils to learn from each other, sharing experiences, discussing current and future challenges and development ideas. Our development is driven by customers, for customers that drives improvements to our service.


      Results

      Our Voter ID Module was designed and developed from customer input
      at the Focus Group.

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      CASE STUDY

      West Lancashire Borough Council: A Real Solution to Staffing Shortages

      Multiple elections and new processes heaps pressure onto often over-stretched polling station workers, making it more complicated and time-consuming to check in voters and onboard new staff – increasing wait times and exacerbating existing skills shortages[..]

      Download the Case Study

      ‘Using the Modern Democracy Solution, we were able to reduce the workload for current staff and eliminated the need to hire 80 additional members of staff.’ 

      Tom lynan, election manager, West Lancashire
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      THE CHALLENGE

      Voter ID Pilot: Securing the Ballot

      As a direct result of Sir Eric Pickles report – “Securing the Ballot” published in August 2016, the Government, led by the Cabinet Office, expressed their wish to implement a series of pilots, trialling the use of various different types of identification documents to help identify Voters as they arrived at the Polling Station with the aim of reducing voter fraud. Modern Democracy were excited at the prospect of working with one of our existing customers, Watford Borough Council, as part of the pilot control group, to trial and refine our new Modern Platform and Modern Polling application. We quickly formed a dedicated team of Election and Software professionals to undertake an analysis of Watford’s key requirements and design an appropriate digital alternative to the manual systems. [ Read More ]

      Download the Case Study
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      Working with Watford Borough Council, as part of the pilot control group, to trial and refine our modern polling application.

      Want to see Voter ID in action?