Our Customers

Case Studies, Success Stories & Videos

We work with a growing roster of over 40 councils across the UK to support the deliver of local, county and national elections to an electorate of more than 3 million people.

Providing unrivalled service backed by an expert and pro-active customer support team, we collaborate with local authorities to develop solutions that meet their expanding needs and legislative requirements.

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Councils Who Have Chosen Modern Polling

Arun District Council Digital Polling Stations using Modern Polling from Modern Democracy
Barking and Dagenham Council Digital Polling Stations using Modern Polling from Modern Democracy
Bath and North East Somerset Council Digital Polling Stations using Modern Polling from Modern Democracy
Blaenau Gwent Council Digital Polling Stations using Modern Polling from Modern Democracy
Bolsover District Council Digital Polling Stations using Modern Polling from Modern Democracy
Bracknell Forest Council Digital Polling Stations using Modern Polling from Modern Democracy
Brentwood Borough Council Digital Polling Stations using Modern Polling from Modern Democracy
Bridgend County Borough Council Digital Polling Stations using Modern Polling from Modern Democracy
Caerphilly County Borough Council Digital Polling Stations using Modern Polling from Modern Democracy
Cardiff Council Digital Polling Stations using Modern Polling from Modern Democracy
Carmarthenshire County Council Digital Polling Stations using Modern Polling from Modern Democracy
Chorley Council Digital Polling Stations using Modern Polling from Modern Democracy
Colchester City Council Digital Polling Stations using Modern Polling from Modern Democracy
Crawley Borough Council Digital Polling Stations using Modern Polling from Modern Democracy
Eastbourne Borough Council Digital Polling Stations using Modern Polling from Modern Democracy
Elmbridge Borough Council Digital Polling Stations using Modern Polling from Modern Democracy
Fenland District Council Digital Polling Stations using Modern Polling from Modern Democracy
Gosport Borough Council Digital Polling Stations using Modern Polling from Modern Democracy
London Borough of Harrow Digital Polling Stations using Modern Polling from Modern Democracy
Hastings Borough Council Digital Polling Stations using Modern Polling from Modern Democracy
Horsham District Council Digital Polling Stations using Modern Polling from Modern Democracy
London Borough of Hounslow Council Digital Polling Stations using Modern Polling from Modern Democracy
Lewes District Council Digital Polling Stations using Modern Polling from Modern Democracy
Lichfield DistrictCouncil Digital Polling Stations using Modern Polling from Modern Democracy
Merthyr Tydfil County Borough Digital Polling Stations using Modern Polling from Modern Democracy
Mid Sussex District Council Digital Polling Stations using Modern Polling from Modern Democracy
Monmouthshire County Council Digital Polling Stations using Modern Polling from Modern Democracy
Newham Council Digital Polling Stations using Modern Polling from Modern Democracy
Peterborough City Council Digital Polling Stations using Modern Polling from Modern Democracy
Neath Port Talbot Council Digital Polling Stations using Modern Polling from Modern Democracy
Reigate and Banstead Borough Council Digital Polling Stations using Modern Polling from Modern Democracy
Rochford District Council Digital Polling Stations using Modern Polling from Modern Democracy
Rother District Council Digital Polling Stations using Modern Polling from Modern Democracy
South Oxfordshire District Council Digital Polling Stations using Modern Polling from Modern Democracy
South Ribble Borough Council Digital Polling Stations using Modern Polling from Modern Democracy
Spelthorne Borough Council Digital Polling Stations using Modern Polling from Modern Democracy
Swansea Council Digital Polling Stations using Modern Polling from Modern Democracy
Tamworth Borough Council Digital Polling Stations using Modern Polling from Modern Democracy
Three Rivers District Council Digital Polling Stations using Modern Polling from Modern Democracy
Thurrock Council Digital Polling Stations using Modern Polling from Modern Democracy
The Royal Borough of Windsor and Maidenhead Digital Polling Stations using Modern Polling from Modern Democracy
Torfaen County Borough Digital Polling Stations using Modern Polling from Modern Democracy
Tunbridge Wells Borough Council Digital Polling Stations using Modern Polling from Modern Democracy
Vale of Glamorgan Council Digital Polling Stations using Modern Polling from Modern Democracy
Vale of White Horse District Council Digital Polling Stations using Modern Polling from Modern Democracy
Watford Borough Council Digital Polling Stations using Modern Polling from Modern Democracy
Wealden District Council Digital Polling Stations using Modern Polling from Modern Democracy
West Lancashire Borough Council Digital Polling Stations using Modern Polling from Modern Democracy

Why Councils Choose Modern Polling

Chorley Council: Alleviating Election Day Stress

Modern Polling was designed by election managers for election managers so we know it ticks all the boxes. Hear just how transformative it has been for Chorley Council.

Reigate & Banstead:
Easing Staff Pressures

Hear how Modern Polling not only enhanced the voter experience but also led to a remarkable 33% reduction in staffing requirements, freeing up valuable time previously spent managing paper registers.

Modern Democracy CEO, Siobhan Donaghy

Hear from our CEO, Siobhan Donaghy as she outlines how Modern Democracy are helping Councils across the UK to transform their polling day experience.

Chorley Council:
Alleviating Election Day Stress

Modern Polling was designed by election managers for election managers so we know it ticks all the boxes. Hear just how transformative it has been for Chorley Council.

Reigate & Banstead:
Easing Staff Pressures

Hear how Modern Polling not only enhanced the voter experience but also led to a remarkable 33% reduction in staffing requirements, freeing up valuable time previously spent managing paper registers.

Modern Democracy CEO: Poll Station Digital Transformation

Hear from our CEO, Siobhan Donaghy as she outlines how Modern Democracy are helping Councils across the UK to transform their polling day experience.

Election Day: Behind the Scenes
at Modern Democracy

Take a brief look behind the scenes at the support the Modern Democracy team offers on your election day.

What Our
Customers Say:

"The automatic CNL and ballot paper account was also so much easier, and the iPad and Modern Polling app prevented any human errors being made on the day."

Presiding Officer
Chorley Borough Council

“The experience for voters was quicker, as less time was spent juggling a paper register, CNL, notes sheet and BPRL, especially when they brought their poll card so that the QR code on it could be scanned. If they went to the wrong station, the tablet told them where to go."

Alex Vine, Democratic and Electoral Services Manager
Reigate and Banstead Borough Council

"I was delighted with the way the system worked on the day and the support provided in the lead up to the election and on polling day."

Heather Blanshard, Electoral Services Manager
Wealden District Council

    "Without Modern Polling we would need 159 poll clerks. In 2024 we will only need 106 poll clerks, a 33% reduction and £13k saving, thanks to Modern Polling."

    Alex Vine, Democratic and Electoral Services Manager
    Reigate & Banstead District Council

    "I was delighted with the way the system worked on the day and the support provided in the lead up to the election and on polling day."

    Heather Blanshard, Electoral Services Manager
    Wealden District Council

    “Using Modern Polling for the first time was a bit daunting and it felt like we were taking a bit of a risk rolling this out the same year as voter ID.However, there was nothing to worry about, all the feedback received from polling station staff were positive. Many felt that it was very straight forward and simple to use.”

    Cathryn Filbin, Electoral Services Manager
    Chorley Borough Council

    “The experience for voters was quicker, as less time was spent juggling a paper register, CNL, notes sheet and BPRL, especially when they brought their poll card so that the QR code on it could be scanned. If they went to the wrong station, the tablet told them where to go."

    Alex Vine, Democratic and Electoral Services Manager
    Reigate and Banstead Borough Council

    "The automatic CNL and ballot paper account was also so much easier, and the iPad and Modern Polling app prevented any human errors being made on the day."

    Presiding Officer
    Chorley Borough Council

    "The training package and notes provided are really useful. All the documentation is really clear and well placed on the portal. The same goes for the information that goes to your polling station staff. They all found the videos in particular really informative."

    Bernie Flanagan, Electoral Services Manager
    Tamworth Borough Council

      Our Focus Group

      What is it?

      Our Focus Group is a benefit for our multi-year customers. It is made up of our 40+ customers who have signed up for multi-year deals. The group is led by Andy Tiffin (former Elections Manager at Hart) and they meet bi-monthly via Teams.

      The Benefits

      We work alongside our councils to learn from each other, sharing experiences, discussing current and future challenges and development ideas. Our development is driven by customers, for customers that drives improvements to our service.

      Results

      Our Voter ID Module was designed and developed from customer input
      at the Focus Group.

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      Customer Case Studies

      CASE STUDY

      Spelthorne Borough Council: Staffing and Accuracy

      Spelthorne Borough Council’s electoral services team had an experienced team of election staff, many of them having worked at polling statons across the borough over the course of several years. As a result, they had a well-honed knowledge and familiarity with the traditonal paper-based form of voter check-in and processing. Moving to Modern Polling represented a major change in a long-established practce.
      Read the Case Study

      We knew that making such a major change to the way that we run our polling stations, we needed to bring staff along with us. 

      Liz Harvey, ElectORAL Services Manager, Spelthorne Borough Council

      CASE STUDY

      West Lancashire Borough Council: A Real Solution to Staffing Shortages

      Multiple elections and new processes heaps pressure onto often over-stretched polling station workers, making it more complicated and time-consuming to check in voters and onboard new staff. Modern Polling has rectified those issues for West Lancashire Borough Council.

      Download the Case Study

      ‘Using the Modern Democracy Solution, we were able to reduce the workload for current staff and eliminated the need to hire 80 additional members of staff.’ 

      Tom lynan, election manager, West Lancashire

      CASE STUDY

      Bridgend Council: The Benefits of Modern Polling

      Running the by-election on Modern Polling is working really well for the polling station staff. As the manager, I like that I can monitor what is happening on the ground in real-time. The risk of not going digital and having polling station staff lose interest in the outdated pen and paper method was too much[..]

      Modern Democracy genuinely listens to its customers throughout the process to improve the Modern Polling product and alleviate any fears or issues that might crop up. 

      jenni thomaS, Election Manager

      CASE STUDY

      Watford Borough Council: Voter ID Pilot

      Modern Polling was successfully used by Watford Borough Council in the May 2018 Voter ID pilots. This was the first, and only fully online electoral register to be used in polling stations in the UK. With the aim of trialing Voter ID, the successful delivery provided much needed insight and meaningful statistics to the Cabinet Office to inform and drive UK legislation.

      Download the Case Study
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      Working with Watford Borough Council, as part of the pilot control group, to trial and refine our Modern Polling application.

      Want to see Modern Polling in action?