Cardiff’s Digital Democracy: Modernising the Polling Experience

Plans to give 16 and 17-year-olds the right to vote are an important step in widening participation in our democracy. But if we are inviting a new generation to take part in the democratic process, we also need to make sure the system they are entering is straightforward, accessible and fit for the way they choose to live their lives.

Transparency in elections starts with the right tools

Councils are under growing pressure to demonstrate that their elections are safe, secure, and trustworthy to encourage voter engagement, and uphold the integrity of the electoral processes. Transparency isn’t a “nice to have”; it’s essential to maintain public confidence, counter misinformation, and boost voter turnout. Without it, trust in democracy erodes.

Digital Doesn’t Mean Exclusive — It Means Accessible

Accessibility at elections

Accessibility in elections is not optional — it’s a legal and moral imperative. For councils limited with paper-based election day delivery, and legacy processes, this is an additional ask for Polling Staff who are already under pressure on election day.

Polling Perspectives | May 2025 Edition

Polling Perspectives | April Edition

Becci Light, Electoral Services Manager at Cardiff Council highlights how embracing technology at the poll station enables her team to focus on delivering more accessible and inclusive experiences for voters—without compromising on compliance or control.

Polling Perspectives | April 2025 Edition

Polling Perspectives | April Edition

Welcome to the first edition of Modern Democracy Newsletter, Polling Perspectives. This month we focus on the AEA Blueprint and share some customer stories on their experience implementing Digital Transformation at the Polling Station.